Following you will find the summary of our Post Mortem Report, please find the Link to our Full Post Mortem Report at the end of the Summary.
Due to networking issues on our infrastructure provider, we observed several outages on Friday 2019-11-22 spanning from 06:48 UTC to fully being back online at 13:00 UTC. While the incident spans for several hours, the sites affected were not offline during the entire period since our systems and the network recovered several times during the outage.
During those outages external and internal network connectivity between the servers was lost several times. This led to additional issues with Database and Storage Servers that required interventions from our engineers.
We will be following up with the customers that have already been in touch and are looking into the SLA Considerations for each site individually.
Full Post Mortem Report: https://docs.google.com/document/d/13oicAVjZeUvye1O_h40iI-VhDlU7knnbmomn4PUyzaQ/edit