Update - We are continuing to monitor and trying to find the root cause of this issue, as there are many different engineering teams involved this takes time. We are though very certain that the current implemented workaround solves the issues and therefore there should be no impact on customer websites from this issue.
We will keep this issue open and update it as soon as we found the root cause issue and a permanent resolution.
Nov 03, 2022 - 17:30 UTC
Monitoring - Over the last 7 days environments that are using the amazee.io CDN (Fastly) and are hosted on AWS clusters have experienced elevated connection issues. While this only affected a very small amount (less than 0.01%) of requests, we started to analyze and investigate this issue together with the teams at Fastly and AWS. While we have not found the exact root cause yet, we found a workaround on the AWS Loadbalancers that reduces the connection issues to regular levels expected of regular internet connection issues.
We are continuing to monitor this issue and trying to find the root cause together with Fastly and AWS. We will continue to provide updates here.
Oct 04, 2022 - 21:28 UTC
Resolved -
This incident has been resolved.
Jan 19, 23:54 UTC
Identified -
We are seeing intermittent timeouts on some websites and have identified that this is due to our third party provider Faslty having a performance impact incident. This is only affecting the websites using Fastly CDN. More information on Fastly statuspage: https://www.fastlystatus.com/incident/375707
Jan 19, 23:28 UTC