uk1.compact not reachable

Incident Report for amazee.io

Resolved

This incident has been resolved.

Posted Oct 11, 2017 - 04:24 UTC

Monitoring

The provider found an issue with the router that was handling traffic for this instance. They have resolved the issue on their side and services are back up and running. We will monitor for stability before resolving this incident.

Posted Oct 11, 2017 - 00:26 UTC

Identified

We have identified that the server is unable to retrieve it's network configuration from the infrastructure provider. We have opened an incident with that provider and are awaiting their response.

Posted Oct 10, 2017 - 23:56 UTC

Investigating

The uk1.compact server has become unreachable, we are investigating the cause of this issue.

Posted Oct 10, 2017 - 23:39 UTC