Solr outage on us2-compact

Incident Report for amazee.io

Resolved

The service has been restored. We're looking into the root-cause and follow up with the vendor.

Posted Jun 20, 2017 - 11:44 UTC

Update

We learned that it's not the C Library we were thinking creates the issue it's the Kernel Upgrade. We tested this in our test environment and now rolling it out to the US2 production environment to restore service.

Posted Jun 20, 2017 - 11:39 UTC

Identified

We've identified the issue and rolling out a fix to the systems. It looks like a C Library causes issues in combination with Solr.

Posted Jun 20, 2017 - 11:20 UTC

Update

We're still investigating. We could reproduce the issue on one of our test servers and looking into a possible solution.

Posted Jun 20, 2017 - 11:11 UTC

Investigating

We're investigating an issue with the Solr service on us2-compact. All other services work as expected.

Posted Jun 20, 2017 - 10:43 UTC