Update - The logging system is working through a backlog of ingested logs that need to be allocated and indexed. While the backlog is being worked on, more data will become available over time. As the indexing is a resource intensive task, some requests can occasionally result in an error.
Nov 03, 2025 - 07:52 UTC
Investigating - We have identified a problem with logs ingestion and access. Engineers are investigating. We will provide an update within the next 90 minutes.
Nov 03, 2025 - 06:24 UTC
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API. Posted on
Oct 27, 2025 - 20:00 UTC
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API. Posted on
Oct 27, 2025 - 20:00 UTC
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API. Posted on
Nov 03, 2025 - 20:00 UTC
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API. Posted on
Nov 03, 2025 - 20:00 UTC
Resolved -
This incident has been resolved.
Nov 3, 14:11 UTC
Monitoring -
Since these issues are related to elevated resource usage we are doing an emergency resource increase. We expect a short interruption for existing connection which will help to prevent further disruptions.
Nov 3, 11:44 UTC
Investigating -
We have received multiple reports of connection interruptions when using the production databases on CH4. We are investigating the cause of these interruptions.
Nov 3, 11:27 UTC
Completed -
The scheduled maintenance has been completed.
Oct 30, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 UTC
Scheduled -
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API.
Oct 20, 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Oct 29, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 21:00 UTC
Scheduled -
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API.
Oct 20, 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Oct 23, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 UTC
Scheduled -
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API.
Oct 13, 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 02:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 21:00 UTC
Scheduled -
We are conducting regular maintenance on our systems. This can lead to short interruptions for connections with the dashboard, logging system and API.
Oct 13, 20:00 UTC
Resolved -
We are no longer seeing workloads affected by this issue.
Oct 20, 14:02 UTC
Update -
Some workloads in us2.lagoon are blocked from starting up due to the upstream issue. Other regions are no longer affected by this.
Oct 20, 11:17 UTC
Monitoring -
Due to an upstream issue within AWS some workloads could not be scaled or deployed. The issue also affects our support system which is only partially available.
Oct 20, 09:34 UTC